Support

At Tic Tac Bets Casino, support is built around real people ready to help you 24/7. Whether you have a quick question about a spin, need help with a verified deposit, or want clarification on a bonus condition, our team is standing by to give clear, friendly answers so you can get back to playing with confidence.

How to reach us and what to expect

Live chat: Available on-site for instant assistance — expect a response within 1–5 minutes for most queries. Chat is best for urgent issues and quick troubleshooting.
Phone: Call +27 10 140 0395 for immediate, one-on-one help. If lines are busy, wait times are usually short and an agent will take your call as soon as possible.
Email: support@tictacbets.co.za for longer requests or when you need to attach documents. Typical response time is within 12–24 hours; complex cases may take up to 48 hours during peak periods.

For verification documents or bank/payment investigations our team processes items promptly — most KYC checks and document reviews are completed within 24–72 hours once all paperwork is received.

Find answers instantly: FAQs & Help Center

Before reaching out, you can often find a solution in our FAQ and Help Center. The section covers common topics like deposits and withdrawals, bonus terms (including wagering rules), account verification, game rules, and troubleshooting connection issues. It’s organized so you can scan a short answer or dig into step-by-step guidance — a fast way to resolve everyday questions without waiting.

Support for accounts, transactions and gameplay — personal and precise

Our agents are trained on account management, payment processing, and game-related questions. If you’re checking on a ZAR deposit via Visa, MasterCard, American Express, Apple Pay or Google Pay, we’ll trace the transaction and explain processing times. If a bonus (for example the 100% + 50 Free Spins welcome offer) needs clarifying, we’ll walk you through wagering, qualifying games and any cashout limits. For gameplay problems — freezes, connectivity, or unexpected results — we’ll reproduce the issue with you and escalate to our technical team when needed.

Expect straight answers, friendly tone, and practical next steps. We treat sensitive information with care and follow secure procedures for uploads and verification.

Time-sensitive promotions — act quickly if something goes wrong

Some promotions run for a limited time. For example, special prize drops and seasonal campaigns have strict qualification windows and spin requirements. If you encounter any problem during a live promotion, contact chat or phone immediately so we can investigate and help preserve your eligibility. Don’t wait — prompt reporting gives us the best chance to resolve the issue in your favor.

A personal touch every time

We want you to feel comfortable reaching out. Tell us what happened, share relevant screenshots or reference transaction IDs, and we’ll handle the rest. If you’d like an overview of our services or a deep dive into terms, our team can explain things in plain language and follow up until you’re satisfied.

For a full look at Tic Tac Bets Casino — including bonuses, software partners and platform details — check our detailed review and then drop us a message if anything needs attention. We’re here round the clock to help you play smarter and with peace of mind.